Legal Access Depends on Local Law
Our Legal position is simple: account access and eligibility depend on local law. We serve Indonesian account flows only where local law permits, and you must confirm that using the service is allowed in your location before opening an account. The same principle applies to wallet
-
1
activity through DANA, OVO, GoPay and QRIS, as well as bank transfer and virtual account requests. We may ask for phone verification or additional account details when a payment status, withdrawal request or security check requires it. If a rule changes, we update the applicable terms
-
2
and show the change through the account area or policy contact route. Jakarta and Surabaya customers should use the rules that apply to their actual location, not an assumed regional exception.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.
